support

get help

Something broken, someone behaving badly, or a complaint you want on the record? Use the form below. It reaches a person, not a queue that nobody reads.

before you write

Response time
Within three working days for most things. Safety reports are looked at first, usually same day.
Privacy and data requests
Within 30 days, as set out in the privacy policy.
Reporting a post
Include the post id. On the website you can open a session in the nest and copy the id from the bottom of the panel.
Prefer email?
maxl18chen@gmail.com works just as well, including for privacy and data requests.

If someone is in immediate danger, contact your local emergency services first. We can remove a post and an account, but we cannot send help.

send us a message

So we can reply. We use it for this message only.

One line. For example: “streak reset after i changed my username”.

Helps us find exactly what you are talking about.

0 of 4000 characters

screenshots or a clip (optional)

    By sending this you agree we can store your message and email address to deal with it, as described in the privacy policy. We keep support messages for up to 24 months.

    what happens next

    1. Your message lands in our support inbox with a reference number.
    2. We read it, and for reports we look at the post or account you named.
    3. We reply to the email address you gave us. For reports, we tell you the outcome but not the private details of another user.
    4. If you are not happy with the outcome, reply to that email and ask for it to be reviewed again.